All Systems Operational
Web App ? Operational
API ? Operational
Login ? Operational
Website Operational
Workchat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
App Response Time
Fetching
API Response Time
Fetching
Past Incidents
Nov 27, 2020

No incidents reported today.

Nov 26, 2020
Resolved - We have confirmed that WorkChat service has been fully restored.
Nov 26, 12:14 CST
Update - Our upstream provider is seeing signs of recovery as they confirmed mitigation of the root issue. We will continue to monitor for degraded performance of WorkChat during this time. We will provide another update when this has been fully restored.
Nov 26, 09:45 CST
Update - An upstream provider is still experiencing issues that are impacting WorkChat performance on all platforms. We are monitoring service and will update you here when service has been fully restored.
Nov 25, 19:18 CST
Monitoring - An upstream provider is still experiencing issues that are impacting WorkChat performance on all platforms. We are monitoring service, and will update you here when service has been fully restored.
Nov 25, 15:35 CST
Update - An upstream provider is still experiencing issues that are impacting WorkChat performance on all platforms. We will update you here when service has been fully restored.
Nov 25, 15:20 CST
Identified - Our team is aware of an upstream provider issue that is impacting WorkChat on all platforms. You may see degraded performance, including WorkChat not loading, during this time. We will update you here when service has been restored.
Nov 25, 11:55 CST
Nov 25, 2020
Resolved - We have confirmed that re-routing traffic has resolved the customer-facing impact. Thank you for your patience while we worked to resolve this issue, and please don't hesitate to reach out to our Customer Care team if you have any further questions: https://help.wheniwork.com/submit-a-ticket/
Nov 25, 09:58 CST
Monitoring - We have deployed a hotfix to circumvent the upstream system issues preventing login and impacting performance on some pages. You should once again be able to access When I Work as normal on all platforms. We will continue monitoring the system, and will update you when the issue has been fully resolved.
Nov 25, 08:51 CST
Identified - An upstream provider is having issues that are impacting When I Work on all platforms, including issues with logging in. We are currently working to deploy a hotfix to circumvent these issues and reroute the impacted cloud services.
Nov 25, 07:58 CST
Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020
Resolved - This incident has been resolved.
Nov 19, 22:42 CST
Update - We are continuing to monitor for any further issues.
Nov 19, 22:39 CST
Monitoring - We have deployed a hotfix to circumvent the upstream system issues preventing login. We will continue monitoring the system, and will update you when the issue has been resolved.
Nov 19, 22:12 CST
Identified - The root cause of the issue has been identified and is being addressed by upstream services. In the meantime, we are rerouting the traffic to bypass the impacted cloud services.
Nov 19, 21:56 CST
Investigating - We are seeing network and service level degradation preventing logging into When I Work. This is actively being worked on, and we will update you here when we have more information.
Nov 19, 21:41 CST
Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.