The technical issues affecting parts of When I Work across web, Android, and iOS have been resolved and everything is working normally. Thank you so much for your patience—we sincerely apologize for the disruption.
Posted May 23, 2025 - 10:20 CDT
Update
The intermittent performance issues have improved and the team continues to monitor the fix. Another update will be provided shortly.
Posted May 23, 2025 - 08:40 CDT
Update
We have identified the root cause and are monitoring the fix across our platforms. Thank you for your understanding.
Posted May 22, 2025 - 21:28 CDT
Monitoring
We are monitoring the fix.
Posted May 22, 2025 - 17:00 CDT
Investigating
We are investigating errors after releasing the fix.
Posted May 22, 2025 - 12:17 CDT
Monitoring
A fix has been implemented for the degraded performance and we are monitoring its results.
Posted May 22, 2025 - 11:21 CDT
Update
We are experiencing degraded performance issues across all platforms. This includes creating shifts, timesheets, clocking in and out, and adding users. We truly appreciate your patience as we work toward a fix.
Posted May 22, 2025 - 10:01 CDT
Update
We are experiencing degraded performance issues and are working with our upstream provider. We will continue to post updates as we have them.
Posted May 22, 2025 - 07:34 CDT
Update
We are continuing to work on a fix for the performance issues
Posted May 22, 2025 - 01:05 CDT
Update
We are continuing to work on a fix for this issue.
Posted May 21, 2025 - 23:33 CDT
Identified
We have identified the cause impacting our performance issues and are working on a fix.
Posted May 21, 2025 - 22:38 CDT
Update
We are investigating the issue causing error messages when creating or picking up shifts, clocking in/out, and adding new users.
Posted May 21, 2025 - 21:59 CDT
Update
We continue to investigate the issue causing a delay or an error message when creating shifts. We apologize for the inconvenience and will update again shortly.
Posted May 21, 2025 - 21:49 CDT
Update
We are still investigating the issue causing a delay or an error message when creating shifts.
Posted May 21, 2025 - 21:12 CDT
Update
We are investigating the root cause of the issue with an upstream provider. We will have another update soon.
Posted May 21, 2025 - 20:35 CDT
Update
We are continuing to investigate issues logging in to When I Work on multiple platforms and shift/timesheet creation.
Posted May 21, 2025 - 20:02 CDT
Investigating
After monitoring the fix we are experiencing an issue with shift creation. We apologize and will have an update shortly.
Posted May 21, 2025 - 19:52 CDT
Monitoring
A fix has been implemented, and our core application functionalities are being monitored.
Posted May 21, 2025 - 19:36 CDT
Identified
The cause of the issue has been identified.
Posted May 21, 2025 - 19:25 CDT
Investigating
We are investigating issues with creating and editing shifts and loading time sheets. We will post an update as soon as we have additional information.
Posted May 21, 2025 - 19:08 CDT
This incident affected: Web App, Login, and Website.